Our policy is to respond to our clients within 24 business hours. Please keep in mind that our offices are closed Mondays, Saturdays and Sundays. Makeup lessons are done during the week only, Tuesday through Friday's. All appointments are only held with a 50% deposit. ANY deposit made is nonrefundable and nontransferable upon ANY cancellation. Appointments will not be made without a non-refunable payment. Remainder of balance can be paid at appointment date.